Has the Contabo control panel address changed?

No. my.contabo.com still works and now opens the new Customer Control Panel, previously available at new.contabo.com.

Why is Contabo asking me for a new password?

Users of the old panel may be asked to set a new password once, as part of a login security upgrade. Update your password manager afterwards.

How do I contact Contabo support now?

From the panel: Support > Contact Us. The support email address no longer handles requests and answers with an automatic message.

Where did my Contacts go?

They were not migrated. Create Sub-Users in Account > User Management > Create User and assign their permissions.

New Contabo control panel: the switch-over checklist

Since 19 October 2026, my.contabo.com opens Contabo's new Customer Control Panel (CCP) for every customer. Your servers and invoices are already there, but a few things work differently. Tick each step as you go: your progress is saved in this browser only.

Checked against Contabo's announcement of 19 October 2026 (updated 20 October).

Progress: 0/8

1. Keep your bookmark: my.contabo.com is the new panelThe address did not change. my.contabo.com now leads straight to the login page of the new CCP, the panel previously reachable at new.contabo.com.
2. Log in and set a new password if askedYou can sign in with your old panel credentials or your existing new-CCP credentials. If you used the old panel, you may be asked to set a new password once: Contabo describes it as a one-time login security upgrade.
3. Update your password managerAfter setting the new password, update the saved entry, otherwise your manager will keep filling in the old one. Ordering on contabo.com is not affected and does not ask for a password change.
4. Locked out? Use the account recovery formIf you cannot log in, Contabo points to its account recovery process at contabo.com/en/account-recovery/.
5. Open support requests from the panel, not by emailSupport now runs entirely through the CCP (Support > Contact Us). An AI assistant answers first and hands unresolved cases to the support team; you can also open a ticket yourself. Emails sent to the old support address get an automatic reply asking you to use the CCP.
6. Recreate your Contacts as Sub-UsersContacts from the old panel were not migrated and can no longer be edited, and Support no longer answers their emails. Create a Sub-User in Account > User Management > Create User and give it the permissions it needs (full access, billing, Object Storage...). Sub-Users can open tickets. Existing Sub-Users log in as before.
7. Dedicated server? One extra clickDedicated server features still live in the old panel until a separate move planned for early 2027. Reach them from the matching menu item inside the new CCP: old-panel bookmarks no longer open them directly. Dedicated server invoices and payments are already in the new CCP.
8. Find your add-ons and invoicesAdd-ons are managed from the three-dot menu in the More column under Servers & Hosting. Invoices and payment methods are under Account > Billing & Payment.

What changed, in one paragraph

Contabo finished moving customers from its legacy panel to the new Customer Control Panel. The visible effects are a one-time password reset for old-panel users, a single support channel inside the panel, and the end of email-only Contacts, replaced by Sub-Users with their own login and permissions. Only dedicated server management stays behind, until early 2027. We wrote this checklist from Contabo's own announcement; we did not invent steps that it does not describe (it says nothing about 2FA or the API, for example).

Source: Contabo blog, "New Customer Control Panel now live at my.contabo.com"

FAQ

Has the Contabo control panel address changed?: No. my.contabo.com still works and now opens the new Customer Control Panel, previously available at new.contabo.com.
Why is Contabo asking me for a new password?: Users of the old panel may be asked to set a new password once, as part of a login security upgrade. Update your password manager afterwards.
How do I contact Contabo support now?: From the panel: Support > Contact Us. The support email address no longer handles requests and answers with an automatic message.
Where did my Contacts go?: They were not migrated. Create Sub-Users in Account > User Management > Create User and assign their permissions.

The checklist runs in your browser; your progress is stored in localStorage and never sent to us. The Contabo button is an affiliate link marked rel="sponsored": we may earn a commission at no extra cost to you.